Refund Policy

Digital delivery

All products sold on ApexTool Hub are digital. Once a product has been delivered and is working as described, the sale is considered complete.

When you get a refund

If we cannot deliver your product within the stated delivery time, or a delivered product cannot be made to work and no replacement is available, you receive a full refund to the payment method you used.

Replacements first

For access issues during your purchased duration we will first attempt a replacement of equal value. Replacements are usually faster than refunds.

Not covered

Refunds are not issued for change of mind after delivery, for violations of a plan's user limits, or for accounts affected by credential sharing outside the purchased plan.

How to request

Open your order in the dashboard and contact support through WhatsApp with your order number. Requests are reviewed manually.